Design Manager - Support

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

As a UX Design Manager at the UK’s largest supermarket, you’ll be pivotal in shaping experiences that help millions of people shop better. Reporting to our Head of Design for Loyalty & Support, you’ll be leading a talented design team focused on strengthening our relationship with customers.

As a natural leader, you’ll inspire your team to discover the possibilities in every opportunity, from large groundbreaking projects on big budgets to quick wins. You’ll guide them to craft intuitive and effortless solutions that improve every stage of a customer’s shopping journey. You’ll weigh business goals with user expectations, prioritising projects that’ll have the greatest impact. And you’ll strengthen a team culture that values people from every background.

Audiences don't get bigger or more diverse than this. So, we’re looking for a smart, empathetic creative with a real a passion for craft and design and phenomenal story-telling skills. Someone who champions a human-centred approach to problem-solving throughout all stages of the discovery and design process. And who can drive collaboration with some of the finest UX and UI designers, researchers, UX writers, service designers, data and analytics experts, product managers and developers.

Our secret ingredient is our digital design system. So, you’ll need experience using one and helping others apply its principles to their own work.

• Be accountable for your team’s design and research output, delivering an effortless and valuable user experience.
• Ensure your team effectively identifies and understand user needs and opportunities, based on solid evidence.
• Lead by example, demonstrating Tesco values and leadership behaviours.
• Provide support and mentorship to your team members, helping them define objectives and ensure professional and personal development.
• Recruit and onboard new team members and design your team structure to be as effective as possible.
• Ensure dedicated focus on human-centred design that always meet our user needs, serving customers in your domain a little better every day.
• Support strategy for key projects through design direction, bringing the product vision to life and guiding other teams to do the same.
• Ensure your team are solving the right problems in the best way for our users and business, while seeking to prevent or minimise development risks.
• Support the development of business-level objectives and key results.
• Be an advocate for our design system, ensuring your team uses it correctly and contributes to its growth.
• Evangelise for design methodologies and your team's achievements across Tesco and the broader design community.
• Present the work of your team to all levels of seniority and subject areas in the organisation.
• Create an environment that encourages multi-disciplinary teamwork and drives outcomes in-line with our design principles.
• Critique and contribute to product and strategic roadmaps and communicate the potential of new initiatives and opportunities.
• Coordinate, facilitate and lead ceremonies, peer reviews and workshops with all design and research teams, product owners and business stakeholders.
• Continuously seek to improve research, design, and development processes to gain efficiency, remove obstacles, and simplify workflows.
• Work with design leadership to ensure we have the appropriate abilities and headcount correctly allocated within budget constraints.

• 8+ years of relevant experience in a design team.
• Strong experience of building and leading teams of at least eight designers, with direct line and performance management responsibilities.
• A deep understanding of the practice and process of design discovery, research and synthesis, workshop planning and facilitation, sprint planning, visual design and ideation, prototyping, user testing and implementation.
• A genuine appetite for solving complex problems and a passion and energy for design and visual communication of your ideas.
• Solid understanding of web technologies and software development life cycle would be a great advantage.
• Experienced in agile scrum workflow.
• Strong communication and presentation skills, with the gravitas to influence and inspire all levels of seniority and disciplines.
• A Bachelor’s degree in Interaction Design, Computer Interaction, Behavioural Psychology, or equivalent related industry experience.

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.