Operations Development Manager - Online Fulfilment

About Us

Tesco Online is the biggest Online grocer in the UK and one of the largest in the world. Our Fulfilment Operation is fundamental to supporting the success of Online, and the greatest lever in achieving our profitability objectives. This role is focused on the overall development of our Grocery Home Shopping operation. As an Operations Development Manager you will translate strategy into action, implementing plans brilliantly and working collaboratively and cross functionally with multiple collaborators. You will typically lead multiple projects, people and/ or be a subject matter expert. You set the standard, and promote a culture of excellence.

Everyone’s welcome

We’re proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

• Follow Tesco project management principles by coordinating collaborators, prioritising the project, controlling the budget, delivering cost savings, and communicating with and motivating team members.
• Ensuring clear definition of the project and scope from the start, ensuring the project always remains on track and in scope.
• Allocating resource and engaging with relevant subject matter experts, leading and motivating them to contribute to the delivery of the project.
• Managing risk and issues, setting up and leading a clear governance programme.
• Managing interdependencies and any potential barriers to success, working with others to deliver the project objectives/scope and for the good of customers, colleagues & planet.
• Designing a clear implementation programme, working with the people and communications teams as required.
• Supervising progress of delivery and updating team members including business leaders on the deliverables.
• Achieving great results by encouraging, engaging and leading others; you make our customers and colleagues feel valued.
• Knowing your stuff, sharing your knowledge and passion, the way you manage makes Tesco a great place to work and shop.
• Taking ownership of processes and systems, making sure they are effective and efficient; you spot issues and swiftly find the best the simplest solutions.
• Understanding how technology is key to the future of Tesco, making sure digital is part of key decisions.
• Being flexible in your approach, you are able to manage various projects and programmes of work across different areas within Online improving different parts of the shopping trip for customers or simplifying our operations with new initiatives.
• Closing projects down once complete and completing a post implementation review, to understand the lessons learned, sharing these with collaborators and ensuring continuous improvements on ‘the what’ and ‘the how’ is in place.
• Able to operate using a variety of project delivery methods in order to achieve the best outcomes.

• E2E Project Management experience including management of a complex network of stakeholders
• Budget management and commercial acumen - An inquisitive outlook and growth mindset
• Record of effective joint business planning and delivery of cross-functional initiatives from concept to trial and rollout
• Experience of broad stakeholder management, including executive levels and developing networks beyond your function
• Strategy formulation, business development, corporate development - Experience sizing business opportunities and creating business cases
• Project Management or CI Qualification e.g. Six Sigma, APM

Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single requirement. So if you’re passionate about this role, but your skills, experience or qualifications don’t match the job description exactly, we would encourage you to apply anyway. Does this role sound like a great opportunity? If so, we would love to hear from you!

#LI-AO1
 

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.