About the role

Availability Window

Days	From time	To time
Fri	14:00:00	22:15:00
Sat	14:30:00	22:15:00

Our Team Support rate of pay starts from £13.88 an hour; this increases to £15.01 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

You will be responsible for

Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them.
Celebrating success within the team, being creative in the way you achieve this.
Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
Ensuring the team are dressed for service and positively reflect our brand.
Providing constructive feedback to Team Manager on individuals contribution to serving customers well.
Role modelling great customer service and standards of dress, demonstrating a natural passion to delight our customers.
Ensuring our colleagues have the tools to deliver their role well.
Developing own Operational and Behavioural Skills.

Effectively co-ordinate resource to provide excellent service to customers by:

Forward planning to ensure right resource is available at the right time in the coming week.
Updating the Duty Manager to ensure they are kept well informed and able to pro-actively support.
Supporting managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable of department KPI’s and delivers the practical actions required to achieve these.

You will need

You’ll be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do what’s needed to give our customers great service.

We’ll be depending on you, as the face of Tesco, to Serve Britain’s Shoppers a Little Better Everyday:

Get to know your customers, greet them with a smile and serve them with pride
Take time to listen, and help out wherever you can
Make decisions that are right for our customers
Be passionate and knowledgeable about our products and services
Always be there, on time and properly presented.

We’re proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day.

What’s in it for you

Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
Request flexible working from day one
Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
Access to free wellbeing services with a range of resources to support your mind, body, and life
Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
Uniform provided and policies to support you for all of life’s moments, big and small
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
Click here to read more about the benefits we have available for our colleagues

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com

Application process

To apply for a job in one of our stores, distribution or customer fulfilment centres, you will need to register with us and create a profile. You can keep your profile up-to-date by adding your latest skills and experiences.

Click through the stages below to see what you can expect from the application process:

Step 1

Once you find a job you want to apply for, you can complete the online application form for that role. This will contain some basic questions and a test to see how you would react to situations you could come across whilst working. You will also need to submit your right-to-work documents to be checked. Once you have submitted your application we will review it to see if you have the skills that we are looking for.

Step 2

If successful we may invite you in for an interview at the location that you have applied to work in – for management roles there might be an initial telephone interview, before the face-to-face interview.

Step 3

At the interview you will complete a variety of tasks depending on the role, including a face-to-face interview. You will be given the opportunity to 'have a go' at the type of work you have applied for: this could be on the shopfloor, or completing a driving assessment. This will give you the opportunity to decide if we are the right for you and if we think you are right for us.

Apply now

Team Support - Pontypool Superstore